Donegal ETB commits to the following:

• Providing a quality service in an efficient and courteous manner to all our learners;
• Ensuring that all of our learner queries are dealt with properly, impartially and with the minimum of delay;
• If we cannot deal with your query, we will put you in contact with someone who can assist you;
• Providing you with the maximum level of privacy and comfort as possible;
• Providing access to our services for people with disabilities;
• Complying with the requirements of the Official Languages Act, 2003;

We aim to deliver the best possible service to all our learners. If you are dissatisfied with our service, we recommend that you contact a member of our staff at the Office/School/Centre concerned to see if they can deal with your query. If you are still not satisfied with the response you can contact our Customer Services Representative.

Parents/Guardians of a student currently enrolled in a Donegal ETB school/centre who wish to make a complaint about a staff member employed by Donegal ETB should contact the school/centre directly. Please follow the procedure outlined in Donegal ETB Complaint Procedure – A Procedure for Processing Complaints Made by Parents/Guardians of Students or Adult Learner(s) Currently Enrolled in an ETB School/Centre Against a Staff Member Employed by Donegal Education and Training Board. This procedure can be found in our Publications and Resources (Policies) section. 

Contact Details

Customer Service Representative:
Liz Potter

Donegal ETB
Ard O’Donnell
Letterkenny
Co. Donegal

Email: lizpotter@donegaletb.ie
Tel: 074 91 61574